How do I dispute a charge on my Upgrade Visa® Debit Card?

We highly recommend that you contact the merchant directly to resolve your issue as it is the quickest way to get your funds returned.

If contacting the merchant is unsuccessful, we can assist you with a dispute for your Upgrade Visa® Debit Card! To assist with your disputes please have the following information ready to go!

• Your debit card number
• Transaction details - Date, amount, and merchant name for the disputed charge
• Supporting documentation - Any receipts, emails, or correspondence with the merchant
• Brief explanation - Why you believe the charge is incorrect or unauthorized

Once you are ready, you may give us a call at (833) 906-7945, and our team will work with you to process your dispute.

Articles in this section

• Are there any fees associated with my Rewards Checking Preferred account?
• Are there any fees to use Mobile Deposit?
• Are there limits to deposits using Mobile Deposit?
• Can a deposit be canceled once it is submitted through Mobile Deposit?
• Can anybody have a Rewards Checking Preferred account?
• Can I deposit a check via Mobile Deposit to be applied to my personal loan or Upgrade Card?
• Do I receive statements for my Rewards Checking Preferred account?
• Does Rewards Checking Preferred have a mobile app?
• How can I access the Mobile Deposit service?
• How do I add money to my Rewards Checking Preferred account?